Q1. We understand that you offer a trial period for a regular cleaner/housekeeper to make sure that the degree of domestic support and candidate selected are the perfect fit for our family. How does this work?
A1. The trial is for the week’s work so the Client can see how the working relationship would work out in practice within the home. Client is required to pay Agency the amount for every full hour or part thereof worked by the Applicant due until after the trial week. Following a successful appointment, on receipt of Agency fee, we offer a 3 months’ guarantee, during which time we will replace the employee if you are not satisfied with them.
Q2.I’d wanted to employ a housekeeper/cleaner. However, I was a bit daunted by the prospect of sorting out National Insurance, tax coding issues. What sort of steps should I do?
A2.Quite straightforward really, call the National Insurance helpline to arrange appointment for your housekeeper to go to your local Job Centre. Your housekeeper will need to take with a letter from you confirming her employment and a copy of your Contract of Employment. After the appointment at the local Job Centre, a National Insurance number follows for your housekeeper about two/three weeks later.
Applicant and the Client need to ensure that appropriate tax coding is in placed. On receipt of NI details, Client then fill in an easy – to – follow forms about tax coding which will be sent by the tax office to the Client in the post. On receipt of the completed form, the tax office sends you a tax code. If you wish to put your housekeeper on a PAYE system, before they receive their NI number you can get them to complete a P60.
Q3.I’m looking for a one off/temporary help around the home. What sort of help is available and for what length of time do I need to appoint a cleaner?
A3.A cleaner can be appointed on a flexible basis, anything from several days to a few months. If you contact us with details of your requirements, will be happy to support and discuss your individual specific needs.
Q4.I’m looking for a cleaner/housekeeper who is flexible, diligent, and meticulous to household tasks on a weekly basis. What sort of Applicant can you offer?
A4.Basically, all our domestic cleaner/housekeeper provides excellent professional service regularly to regular Clients requiring permanent help. Our cleaner have a good understanding of English. He/she can start early or finish late, depending on what’s been agreed. Flexibility has been proven as a real life saver for many.
Q5.I’m looking for a cleaner/ironer to come on a weekly basis to help around the home. Is there a minimum amount of day/time to appoint someone regularly?
A5.Our cleaner is happy to accept a minimum of 3 hours per visit. Usually, 3 hours applies to a small size of flats/apartments. Though, we can also be flexible to slightly bigger houses that don’t require cleaning on their spare bedrooms for example. FDCS are flexible and happy to work around individual Clients in terms of priorities. Please contact us with details of your special requirements; we will try to provide help to tailor your specific needs.
Q6.How many people will be in my home during each visit?
A6.The vast majority of the time, there will be one person in your home. There are very rare occasions when there will be two member team coming to clean. Unless, you specifically ask to send more than one person. Examples are: if your home is small one person may be able to complete the job thoroughly. Unless you need emergency help and we may send two people to do the job quickly.
Q7.Do you just do regular cleans or can I book you just for a spring clean?
A7.We can give your home a one off spring clean or we can clean your home on a regular basis. Tell us what you require and we will do our best to accommodate.